Job Description

About us



At voco, we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.


At the heart of every great stay is a great host . We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won't find in any guide book


Your day to day



If you'd like to embrace a wider world of experiences and opportunities and grow your career journey with the IHG Family, we'd like to welcome you as a part of our AC Technician to the Engineering team working across our grand palette of innovation. Each experience is enriched by a lifestyle setting, you will drive our hosts to deliver exceptional service, creating rich and personal experiences that will create the "voco Life" for our guests. Responsible for installing, maintaining, and repairing air conditioning systems in residential, commercial, and industrial settings, and other engineering repair and maintenance works. The technician ensures optimal performance, energy efficiency, and safety of AC units, addressing customer concerns and providing expert advice on system maintenance and upgrades.


• Perform routine maintenance and inspections on AC units to ensure efficient operation.
• Clean and replace air filters, check refrigerant levels, and inspect electrical components.
• Immediate action to the problem in terms of repairs and breakdowns.
• Install new air conditioning systems and components, including wiring, piping, and ductwork.
• Follow blueprints, design specifications, and manufacturer instructions to ensure proper installation.
• Diagnose and troubleshoot issues with AC systems, including electrical, mechanical, and refrigerant problems.
• Repair or replace defective components, such as compressors, fans, and thermostats.
• Communicate with customers to understand their needs and provide solutions.
• Offer expert advice on system upgrades, energy efficiency, and preventive maintenance.
• Adhere to safety protocols and industry regulations to ensure a safe working environment.
• Keep up-to-date with advancements in AC technology and industry best practices.
• Maintain accurate records of installations, maintenance, and repairs.
• Prepare detailed reports and documentation for each job.
• To ensure the safety and satisfaction of the guests.
• To keep hospitality and good relationships with the guest at all times.
• To attend guest requests and requirements as quick as possible.


What we need from you



The ideal candidate will have experience in hospitality, and leadership working in a hotel with multiple restaurants with 2 years of related experience in the same role. A true "team-player" mentality and flexible attitude towards a diverse set of tasks. Have the ability to work a flexible schedule including nights, weekends, and/or holidays. A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards.


What we offer



We'll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.




Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.


Reliably Different - Welcome to voco Hotels, IHG's new upscale brand. We call our Hotels voco - It means 'to invite' and 'call together' originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco Dubai Whatever we're up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG's years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco hotel opened in November 2018 in Gold Coast, Australia, and the first voco Hotel across IMEA is voco Dubai. voco Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It's location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining, and entertainment experiences.


At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.