Job Summary:As a Receptionist at a 5-star hotel, you will be the face of luxury, providing a sophisticated and seamless experience for all guests. Your primary responsibility is to deliver unparalleled service, ensuring guest satisfaction at every touchpoint, from check-in to check-out. This role requires exceptional attention to detail, discretion, and professionalism to uphold the standards of a premier hospitality brand.Key Responsibilities:Guest Relations:

• Welcome guests with warmth and professionalism, embodying the hotel's luxury ethos.
• Facilitate efficient check-in and check-out procedures with precision and discretion.
• Address guest inquiries, preferences, and special requests with personalized attention.
• Resolve complaints promptly while maintaining the highest standards of service.
• Anticipate guest needs to create a memorable and bespoke experience.

Reservations and Administration:

• Manage reservations across multiple platforms with accuracy and attention to detail.
• Maintain comprehensive and up-to-date guest profiles, ensuring personalized service.
• Process payments, deposits, and invoices in line with hotel standards.
• Collaborate with housekeeping, concierge, and other departments to meet guest expectations.

Concierge Support:

• Provide expert advice on local attractions, fine dining, and cultural experiences.
• Coordinate transportation, restaurant bookings, and exclusive experiences.
• Promote and upsell premium rooms, suites, and services to enhance guest stays.

Operational Excellence:

• Ensure the lobby and reception area are immaculate and reflect the hotel's 5-star image.
• Maintain seamless communication with colleagues during shift handovers.
• Stay informed about hotel policies, promotions, and special events to inform guests accurately.

Qualifications and Skills:

• Diploma in Hospitality Management or related field (preferred).
• Minimum 1-2 years of experience in a luxury or 5-star hospitality environment.
• Proficiency in property management systems (e.g., Opera, Amadeus) and MS Office Suite.
• Fluency in English is required; additional languages are highly desirable.
• Outstanding interpersonal, communication, and problem-solving skills.
• Poised, professional appearance with a commitment to excellence.

Working Conditions:

• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Ability to remain on your feet for extended periods.

Key Competencies:

• Exceptional customer focus with a proactive mindset.
• Discretion and the ability to handle confidential information.
• Impeccable attention to detail and organizational skills.
• Adaptability to a fast-paced, luxury hospitality environment.

Deka Minas