3rd Level Support

Dubai, United Arab Emirates

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Processing incoming customer complaints in close coordination with other internal and, if necessary, external interfaces
Responding to Google and Trustpilot reviews
Processing complex cases
Development of standard processes in order to be able to offer faster solution alternatives for our customers
Continuous collaboration in the further development of process optimization

Professional experience in customer service/support and/or complaint management experience
Security when using Office products (Word, Excel, Teams, Outlook)
Independent and goal-oriented action as well as a desire to take initiative

Job Type: Full Time

Job Location: Dubai

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