Sheraton
Guest Service & Order Delivery: • Promptly deliver food and beverages to guest rooms according to hotel standards. • Ensure proper setup and presentation of trays and trolleys before delivery. • Verify guest orders before leaving the kitchen to ensure…
Guest Service: • Greet guests promptly and warmly, ensuring they feel welcome and valued. • Present menus, answer questions about dishes, and provide recommendations when requested. • Take accurate food and beverage orders, relaying them promptly to the kitchen or…
• Order Delivery • Deliver food and beverage orders to guest rooms in a timely and professional manner. • Verify the accuracy of orders before delivery, ensuring all items are presented attractively and are complete. • Guest Interaction • Greet…
Identify reliable suppliers and establish long term relationships to secure the best prices and quality. Monitor inventory levels and coordinate with department heads to forecast procurement needs. Prepare and process purchase orders (POs) accurately. Maintain organized records of procurement activities,…
Supervise the Reservations Team: • Oversee the daily activities of the reservation’s agents, ensuring smooth operations and adherence to procedures. • Provide guidance, training, and support to the reservations team, ensuring they meet service standards. • Conduct regular performance evaluations,…
Operational Management: • Assist in planning, organizing, and supervising daily food and beverage operations across restaurants, bars, banquets, and room service. • Monitor service standards to ensure a consistently high level of guest satisfaction. • Ensure all food and beverage…
Guest Service: • Greet guests warmly and escort them to their tables. • Present menus, answer questions, and make recommendations on menu items. • Take food and beverage orders accurately and relay them to the kitchen or bar. • Serve…
Reservation Handling: • Process all reservation requests efficiently and accurately through telephone, email, and online booking platforms. • Provide guests with accurate information regarding room availability, rates, and hotel facilities. • Confirm and modify reservations as necessary, and handle cancellations…
Reservation Handling: • Process all reservation requests efficiently and accurately through telephone, email, and online booking platforms. • Provide guests with accurate information regarding room availability, rates, and hotel facilities. • Confirm and modify reservations as necessary, and handle cancellations…
Supervise the Reservations Team: • Oversee the daily activities of the reservation’s agents, ensuring smooth operations and adherence to procedures. • Provide guidance, training, and support to the reservations team, ensuring they meet service standards. • Conduct regular performance evaluations,…
Reservation Handling: • Process all reservation requests efficiently and accurately through telephone, email, and online booking platforms. • Provide guests with accurate information regarding room availability, rates, and hotel facilities. • Confirm and modify reservations as necessary, and handle cancellations…
• Guest Check In/Check Out : • Greet guests warmly upon arrival and assist with check in procedures, ensuring accurate registration and room assignment. • Process guest check out, verifying account information and processing payments. • Customer Service : •…