Sheraton
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest related issues. Process all guest check ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment…
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools,…
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or…
Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen…
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions…
Process all guest check ins, check outs, room assignments, and room change/late check out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for…
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many…
Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment.…
Guest Service & Order Delivery: • Promptly deliver food and beverages to guest rooms according to hotel standards. • Ensure proper setup and presentation of trays and trolleys before delivery. • Verify guest orders before leaving the kitchen to ensure…
Guest Service: • Greet guests promptly and warmly, ensuring they feel welcome and valued. • Present menus, answer questions about dishes, and provide recommendations when requested. • Take accurate food and beverage orders, relaying them promptly to the kitchen or…
• Order Delivery • Deliver food and beverage orders to guest rooms in a timely and professional manner. • Verify the accuracy of orders before delivery, ensuring all items are presented attractively and are complete. • Guest Interaction • Greet…
Identify reliable suppliers and establish long term relationships to secure the best prices and quality. Monitor inventory levels and coordinate with department heads to forecast procurement needs. Prepare and process purchase orders (POs) accurately. Maintain organized records of procurement activities,…
Supervise the Reservations Team: • Oversee the daily activities of the reservation’s agents, ensuring smooth operations and adherence to procedures. • Provide guidance, training, and support to the reservations team, ensuring they meet service standards. • Conduct regular performance evaluations,…
Operational Management: • Assist in planning, organizing, and supervising daily food and beverage operations across restaurants, bars, banquets, and room service. • Monitor service standards to ensure a consistently high level of guest satisfaction. • Ensure all food and beverage…
Guest Service: • Greet guests warmly and escort them to their tables. • Present menus, answer questions, and make recommendations on menu items. • Take food and beverage orders accurately and relay them to the kitchen or bar. • Serve…
Reservation Handling: • Process all reservation requests efficiently and accurately through telephone, email, and online booking platforms. • Provide guests with accurate information regarding room availability, rates, and hotel facilities. • Confirm and modify reservations as necessary, and handle cancellations…
Reservation Handling: • Process all reservation requests efficiently and accurately through telephone, email, and online booking platforms. • Provide guests with accurate information regarding room availability, rates, and hotel facilities. • Confirm and modify reservations as necessary, and handle cancellations…
Supervise the Reservations Team: • Oversee the daily activities of the reservation’s agents, ensuring smooth operations and adherence to procedures. • Provide guidance, training, and support to the reservations team, ensuring they meet service standards. • Conduct regular performance evaluations,…
Reservation Handling: • Process all reservation requests efficiently and accurately through telephone, email, and online booking platforms. • Provide guests with accurate information regarding room availability, rates, and hotel facilities. • Confirm and modify reservations as necessary, and handle cancellations…
• Guest Check In/Check Out : • Greet guests warmly upon arrival and assist with check in procedures, ensuring accurate registration and room assignment. • Process guest check out, verifying account information and processing payments. • Customer Service : •…