Good understanding and knowledge of monitoring tools (Manage Engine Ops Manager, SolarWinds) including Application performance monitoringFair understanding of ITSM tool (Manage Engine, Ivanti)Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical…
Job Responsibilities / Accountabilities: * Create opportunities and manage the entire sales cycle for the Managed Services, Hybrid Cloud, Cyber Security & Infrastructure solutions for Enterprise & Real Estate Accounts in Dubai. Should be able to engage customers on technical…